TERMS OF SALES

Booking

It is recommended to anyone wishing to stay at the hotel to book in advance and obtain the hotelier's consent. On the occasion of any reservation the customer will have to pay a deposit or a credit card number. The hotel contract is deemed to be concluded upon agreement between the parties. Bookings made on our website are effective after the debit of booking fees. In case of rejection, the hotel may cancel this reservation. The hotel reserves the right to pre-authorize credit cards prior to arrival.


Opening time

The hotel welcomes you 24 hours a day 365 days a year.


Payment

The housing benefit is payable no later than the day of departure. For long term rentals, notes must be paid weekly.

We accept the following credit cards: Visa, Eurocard-Mastercard, American Express. It is also possible to pay by cash.

By application of article 2102 of the Civil Code, the customer can not oppose the retention of his luggage if he refuses to pay.

A credit card number will be required as a guarantee.

Room rates are per day. Failure to pay will result in the immediate expulsion of the client subject to legal proceedings for the settlement of his due. In case of dispute, jurisdiction will be assigned to the judge of the civil court of Paris. In the event that the client could not provide this document, we would be forced to not access his request for room rental.


Tourist tax

The tourist tax is never included in the price of the reservation. It is in force in the municipality and payable locally. Amount 2019: € 1.13 per person per night.


Breakfast

Breakfast is served from 07:00 until 11:00 in the breakfast room. in case of departure very early in the morning, we can, on request, make available in the room a breakfast tray.


Cancellation / modification of reservation and commitment

In case of modification or cancellation of reservation, all customers must notify 48 hours before. Failure by the customer to warn within the above deadlines, he must pay as if he were staying. Any rental started is due in full.

Delays on arrival or early departures can in no case give rise to a refund.
Any payment or withdrawal made by credit card commits the customer to make no cancellation of payment with his bank whatever the nature of the dispute. Any commercial disputes must be the subject of an agreement between the hotel and the holder of the credit card, and will be totally independent of this debit card.

    - If canceled or modified up to 2 days 48 hours before the date of arrival, the hotel does not charge a fee (request made by email).
    - In case of cancellation or late modification after this period, the hotel requires 100% of the stay (request made by email).
    - In case of no show, the hotel requires 100% of the stay and will be able to re-rent the room.
    - In case of change during the stay the hotel requires 100% of the stay.

      Any payment or withdrawal made by credit card commits the customer to make no cancellation of payment with his bank whatever the nature of the dispute. Any commercial disputes must be the subject of an agreement between the hotel and the holder of the credit card, and will be totally independent of this bank card debit.

      "Non-refundable" reservation

      Full collection of the amount of the stay at the time of booking, non-modifiable and non-cancellable and non-exchangeable. The hotelier has the possibility of reletting a room without delay under the following conditions:

        - Cancellation by the customer.
        - Modification of the reservation by the customer.
        - No presentation of the client.
        - Error by the customer when making reservations (dates, quantity of rooms, type of room).


        Cancellation / modification of duplicate reservation

        In the event of a duplicate booking due to an error on the part of the customer, the latter may modify / cancel the reservation made in error within 24 hours (excluding arrival the same day) following the reservation, subject to a surcharge of 30 € related to the operating costs. 'cancellation, and this only if the reservation has been made on our official website:
        www.hotel-eiffel-kensington.com


        Access to rooms, departure and arrival

        The hotelier has the freedom not to accept guests whose attire is indecent and neglected, and whose behavior is noisy, incorrect, alcoholic, contrary to morality and public order.
        Anyone wishing to stay at the Hotel is obliged to make known his identity and his age as well as that of the persons who accompany him. The client can not introduce into the room third persons not known by the hotelier (Ordinance of the Prefect of Police of October 28, 1936 amended by the Ordinance Article 9 of February 1, 1940), unless authorized by the latter. Similarly, the customer can occupy a room for a number of people greater than that provided by the regulations in force. In case of breach of these regulations, the hotel reserves the right to charge the responsible customer the cost of the room corresponding to the number of people in excess, in the presence or absence of the customer, at the rates in force at the time of the transgression. rules of procedure . The hotel will charge the credit card of the unscrupulous customer.
        On arrival, unless agreed by the hotelier, the client can not demand to occupy the room before 14H. The rental at night stops at 11:00 (until 14:00 with an additional charge of + 30 €), regardless of the time of arrival of the client. A luggage service allows guests to leave their luggage at the hotel reception.
        A bank account will be requested by the property upon arrival.
        At the time of his departure, the customer must return the key of his room as well as the badge of access at night to the reception. He is forbidden to carry any object belonging to the hotel: he must warn the hotel if he sees a mistake and send it back, otherwise it will be charged.

        The key of the room is an electronic key that the customer can keep on him. However, it must not be entrusted to a third party and must be returned on the day of departure.

        In case of no return, the hotel will charge € 5 and will charge the amount to the guest's credit card.


        Children and extra beds

        Children are under the sole responsibility of the customer.

        It is forbidden to leave them unattended in the room.
        At the request of the client the hotel can provide a cradle, it will be charged at the rate of 15 € per day. The provision of a cradle is subject to availability and may only be installed in the superior rooms.
        One child up to 6 years stays free of charge when using existing beds.
        Children and adults over 6 years old are not allowed to use existing bedding. The customer must compulsorily ask the hotel for the use of an extra bed which will be charged at the rate of 30 € per day.
        The supply of an extra bed is subject to availability and can only be accommodated in the superior rooms.

        The maximum number of baby cots in a room is 1.
        The maximum number of extra beds in a room is 1.

        Supplements are not calculated automatically in the total cost of the reservation on the website and must be paid separately directly at the property.


        Pets

        Pets are not allowed in the property.


        Group

        A reservation is considered group from 5 rooms reserved. A deposit of 50% of the total amount of the reservation will be requested at the time of booking to confirm the group. In case of cancellation or modification up to 15 days before the date of arrival, the deposit will be refunded, excluding fixed cancellation fees of 100 €.

        The deposit will not be recoverable for any cancellation or modification less than 15 days before the date of arrival.


        Degradation and nuisance

        The rooms available to our guests are verified, functional and in good condition. Our guests are invited to report immediately to the hotel reception any breach.
        In case of problem, the customer will have to incur civil liability. In case of damage, the hotel reserves the right to charge the customer the cost of repair or replacement. It is the same for any infraction found after the departure of the customer, the amount of compensation will be charged on the customer's card.

        The hotel may require in case of voluntary or involuntary degradation of materials, objects, furniture belonging to the hotel the full refund with a penalty and damages from 1000 € to 2000 €.

        The hotel may require in case of flood or water damage, voluntary or involuntary, the full refund of damage caused. In case of damage in other rooms, the refund of the nights of other guests will be required.

        The hotel may charge a cleaning fee if the room is left in a state that will be deemed unsuitable. In case of deterioration of carpet, bedding, sommier, the hotel will require the refund of damages with a minimum package of 1000 € for refurbishment and for the inability to re-let the rooms.

        In general, the customer will have to pay the damages caused directly to the hotel. He can use his insurance (if he wants to be reimbursed) for any voluntary or involuntary damage that he will cause during his stay.

        All our rooms are non-smoking. The hotel reserves the right to claim the amount of one night for additional cleaning costs to the guest who smokes in his room. If the guest wishes to continue smoking inside or outside the designated areas, he will be asked to leave the hotel.

        In case of non-compliance with the rules of the hotel ( read the rules of procedure ) the guest will be asked to leave the hotel without being able to demand any refund. The hotel reserves the right to charge the amount of the unreported drinks at departure and the damages in the room. This amount will be taken from the bank imprint provided on booking. The hotel will have no obligation to inform the customer but can provide an invoice upon request.

        Customers should not nail anything on the walls or move any furniture.

        The noise, even diurnal, is forbidden. The customer causing disorder or scandal in any form whatsoever, will promptly left the hotel immediately and without refund. In the interest of the tranquility of the establishment, all noise must stop between 22H00 and 8H00. For the respect and rest of other guests, be careful not to slam the doors or to make too much noise particularly between 10 pm and 8 am. Any noise of neighborhood related to the behavior of a person or an animal under the responsibility of the customer, may cause the hotelier to invite the latter to leave the establishment without the need for acoustic measurements, since the noise generated is likely to undermine the tranquility of the clientele (articles R.1334-30 and R; 1334-31 of the Public Health Code). Any inappropriate noises will be reported to the police if necessary.

        A hotel room is a place of rest. All commerce is strictly forbidden.


        prohibitions

        For safety reasons and for the respect of everyone, smoking is strictly forbidden throughout the hotel. In accordance with the decree n ° 2006-1386 of November 15, 2006 setting the conditions of application of the prohibition of smoking in the places assigned to a collective use, to smoke in the hotel exposes you to an additional invoicing of 90 € or to prosecution. It is also forbidden to dismantle fire detection devices, for the same reasons mentioned above.

        Any nuisance tripping of the fire alarm for non-compliance with this provision will be charged 150 € for the costs of putting back into service the fire safety system.

        Also, it is forbidden to cook in the rooms, to take meals or to bring drinks not provided by the hotel, as well as to do laundry.


        Claim

        Any claim on the quality of the services provided must be presented to the hotelier on the spot.


        Mini safe

        The identity papers and precious objects (watch, jewels, means of payment, etc ...) must be placed in the mini safe provided for this purpose. For larger items, a safety deposit box is available at the front desk.


        Forgotten business

        Items left or abandoned may be sold under the conditions provided for by the law of March 31, 1896. If the customer requests the return of his business by parcel or mail, that if it will be mandatory with a follow-up and insurance for valuables. The shipment will be made after the payment by the customer of shipping costs.

        knavery

        Filouterie is an offense characterized by consuming a good or a paid service:

          - Knowing to be unable to pay or being deliberately determined not to pay.
          - while pretending to be willing to pay.

          The filouterie is punishable by 6 months imprisonment and a € 7,500 fine in addition to damages.


          Acceptance of the rules and general conditions of sale

          The internal rules of the hotel apply to all bookings. Any stay entails the acceptance of the special conditions and rules of the hotel. Failure to comply with the above provisions will result in immediate termination of the contract. In case of non respect of the rules of the hotel, the guest will be invited to leave the hotel without being able to demand any refund.


          READ THE RULES OF PROCEDURE

          IN CASE OF NON-COMPLIANCE BY THE CUSTOMER OF ONE OF THESE CONDITIONS, THE HOTEL WILL BE OBLIGED TO INVITE THE CUSTOMER TO EXIT THE ESTABLISHMENT IN THE MOMENT WITHOUT ANY INDEMNITY.