Terms of Sales

TERMS OF SALES

Booking

Anyone wishing to stay at the hotel is recommended to book in advance. The reservation will not be confirmed until the hotelier has given his agreement. When making any reservation, the customer must pay a deposit or a credit card number. The hotel contract is deemed to have been concluded upon agreement between the parties. The reservations made on our site are effective after the debit of the reservation costs. In case of rejection, the hotel may cancel this reservation. The hotel reserves the right to pre-authorize credit cards prior to arrival.

Opening time

The hotel welcomes you 24h / 24h 365 days a year.

Payment

The accommodation service is payable no later than the day of departure. For long term rentals (1 week or more), notes must be paid weekly.

We accept the following bank cards: Visa, Eurocard-Mastercard, American Express. It is also possible to pay by cash.

By application of article 2102 of the Civil Code, the customer cannot oppose the retention of his luggage if he refuses to pay.

A valid bank card number in the name of the resident will be required as a guarantee. A bank imprint is made as collateral. In certain cases, the imprint may however appear as a pending debit on the bank account associated with the card used. In rare cases, the authorization request may result in a debit by the Customer's bank even before the actual debit is effective. In this case, the balance will be automatically re-credited by the bank to the Customer and may possibly appear as a refund.

The room rate is established by the day. Failure to pay will result in the immediate expulsion of the client subject to legal proceedings for the settlement of his due. In the event of a dispute, jurisdiction will be attributed to the President of the Civil Courts.

Tourist tax

The tourist tax is never included in the price of the reservation. It is in force in the town and payable locally. Amount in force in 2020: € 1.13 per person per night.

Breakfast

Breakfast is served from 7 a.m. until 11 a.m. in the breakfast room; in the event of an early morning departure, we can, upon request, provide a breakfast tray in the room.

Cancellation / modification of reservation and commitment

In the event of modification or cancellation of a reservation, all customers are required to notify 48 hours before. If the client fails to notify within the above deadlines, he must pay as if he were staying. Any rental started is due in full.

Late arrivals or early departures cannot in any case give rise to a refund.

- In the event of cancellation or modification up to 2 days, i.e. 48 hours before the date of arrival, the hotel does not charge any fees (request made by email).
- In the event of late cancellation or modification after this deadline, the hotel requires 100% of the stay (request made by email).
- In case of no show, the hotel requires 100% of the stay and will be able to re-let the room.
- In case of modification during the stay the hotel requires 100% of the stay.

Any payment or debit made by bank card commits the customer not to make any cancellation of payment with his bank whatever the nature of the dispute. All commercial disputes must be the subject of an agreement between the hotel and the holder of the bank card, and will be completely independent of this debit card.

"Non-refundable" reservation

Full deduction of the amount of the stay at the time of booking, cannot be changed and cannot be canceled and cannot be exchanged. The hotelier can re-let a room without delay under the following conditions:

- Cancellation by the client.
- Modification of the reservation by the customer.
- Failure to present the client.
- Error by the client when booking (dates, quantity of rooms, type of room).

Cancellation / modification of duplicate reservation

In the event of a duplicate reservation following an error by the client, the latter may modify / cancel the reservation made in error within 24 hours (excluding arrival the same day) following the reservation, for a supplement of € 30 linked to the operating costs of '' cancellation, and only if the reservation was made on our official website:
www.hotel-eiffel-kensington.com

Access to rooms, departure and arrival

The hotelier is free not to receive customers whose dress is indecent and neglected, and whose behavior is noisy, incorrect, alcoholic, contrary to public decency and public order.
Anyone wishing to stay at the Hotel is required to make their identity and age known, as well as that of the people accompanying them. The client may not introduce third parties not known to the hotelkeeper into the room (Ordinance of the Police Prefect of October 28, 1936 modified by Ordinance Art. 9 of February 1, 1940), unless authorized by the latter. Similarly, the client may not occupy a room for a number of people greater than that provided for by the regulations in force. In the event of a breach of these regulations, the hotel reserves the right to invoice the responsible customer for the cost of the room corresponding to the number of people in excess, whether or not the customer is present, at the rates in effect at the time of the violation of the rules of procedure . The hotel will debit the indelicate customer's credit card.
On arrival, unless the hotelier agrees, the client cannot demand to occupy the room before 2 p.m. The night rental ends at 11:00 a.m. (until 2:00 p.m. with a supplement of + € 30), regardless of the customer's arrival time. A luggage storage service allows customers to leave their luggage at the reception of the Hotel.
A bank imprint will be requested by the establishment upon arrival.
At the time of his departure, the client must hand over the key to his room as well as the night access badge at the reception. He is forbidden to take any object belonging to the hotel: he must notify the hotelier if he notices a mistake and send it back, otherwise he will be billed.

The room key is an electronic key that the customer can keep with him. However, it must not be left with a third party and must be returned on the day of departure.

In the event of non-return, the hotel will charge € 5 and will debit the amount from the customer's credit card.

Children and extra beds

Children are the sole responsibility of the client.

It is forbidden to leave them unattended in the room.
At the customer's request, the hotel can provide a cot, which will be charged at a rate of € 15 per day. The supply of a cot is subject to availability and can only be installed in the superior rooms.
One child up to 6 years stays free of charge when using existing bedding.
Children and adults over the age of 6 are not allowed to use existing bedding. The client must obligatorily ask the hotel for the use of an extra bed which will be invoiced at a rate of € 30 per day.
The supply of an extra bed is subject to availability and can only be installed in the superior rooms.

The maximum number of cribs in a room is 1.
The maximum number of extra beds in a room is 1.

Supplements are not automatically calculated in the total amount of the reservation on the site and must be paid separately directly from the establishment.

Pets

Pets are not allowed in the establishment.

Group booking

A reservation is considered as a group from 5 reserved rooms. A deposit of 30% of the total amount of the stay will be requested at the time of booking for confirmation. The balance of the invoice must be made 2 weeks before arrival.
You will find below our cancellation conditions:

• Cancellation without charge if the request is made more than 30 days from the date of arrival.
• The 30% deposit will no longer be recoverable for any cancellation or modification made less than 30 days from the date of arrival.
• 100% of the total amount of the stay will be required for any cancellation or modification made less than 15 days from the date of arrival.



 

Degradation and nuisance


The rooms made available to our customers are checked, functional and in good condition. Our customers are invited to immediately report any breach to the hotel reception.
In the event of a problem, the client must incur civil liability. In case of damage, the hotel reserves the right to charge the customer the cost of repair or replacement. It is the same for any violation noted after the departure of the customer, the amount of compensation will be charged to the customer's card.

The hotel can demand in case of voluntary or involuntary deterioration of materials, objects, furniture belonging to the hotel full reimbursement with a penalty and damages from 1000 € to 2000 €.

The hotel may require, in the event of flooding or water damage, voluntary or involuntary, full reimbursement of the damage caused. In case of damage in other rooms, reimbursement of the nights of other customers will be required.

The hotel may require a cleaning fee if the room is left in an unsuitable condition. In case of deterioration of carpet, bedding, box spring, the hotel will require reimbursement of damage with a minimum fee of € 1000 for restoration and for the inability to re-rent the rooms.

In general, the customer will have to settle the damages caused directly to the hotel. He can call on his insurance (if he wishes to be reimbursed) for any voluntary or involuntary damage that he will cause during his stay.

All our rooms are non-smoking. The hotel reserves the right to claim the amount of one night's stay for additional cleaning costs from customers who smoke in their room. If the client wishes to continue smoking inside or outside the indicated areas, he will be asked to leave the hotel.

In the event of non-compliance with the hotel's internal regulations ( read the internal regulations ), the client will be invited to leave the hotel without being able to demand any refund. The hotel reserves the right to charge the amount of consumption not declared at the start as well as the damage in the room. This amount will be taken from the bank imprint provided upon booking. The hotel will have no obligation to notify the client but can provide an invoice upon request.

Customers must not nail anything to the walls or move any furniture.

Tapage, even during the day, is prohibited. The customer causing disorder or scandal in any form whatsoever, will be invited to leave the hotel immediately and without refund. In the interest of the tranquility of the establishment, all noise must cease between 10 p.m. and 8 a.m. For the respect and the rest of the other customers, take care not to slam the doors nor to make too much noise particularly between 22H00 and 8H00. Any neighborhood noise linked to the behavior of a person or an animal under the responsibility of the customer, may cause the hotelier to invite the latter to leave the establishment without it being necessary to carry out acoustic measurements, as soon as the noise generated is likely to affect the tranquility of the clientele (art. R.1334-30 and R; 1334-31 of the Public Health Code). Any inappropriate noise will be reported to the police if necessary.

A hotel room is a place of rest. All trade is strictly prohibited.




prohibitions


For security reasons and for the respect of everyone, smoking is strictly prohibited throughout the hotel. In accordance with decree n ° 2006-1386 of November 15, 2006 fixing the conditions of application of the ban on smoking in places used for collective use, smoking in the hotel exposes you to an additional billing of 90 € or to legal proceedings. It is also strictly forbidden to dismantle fire detection devices, for the same reasons mentioned above.

Any untimely triggering of the fire alarm for non-compliance with this provision will be invoiced at € 150 for the costs of bringing the fire safety system back into service.

Likewise, it is forbidden to cook in the rooms, take meals there or bring drinks not supplied by the hotel, as well as do your laundry there.




Claim


Any complaint about the quality of the services provided must be presented to the hotelier immediately.




Mini safe


Identity papers and precious objects (watch, jewelry, means of payment, etc.) must be placed in the mini safe provided for this purpose. For larger items, a safe is available at reception.




Forgotten business


Objects left or abandoned may be sold under the conditions provided by the law of March 31, 1896. If the customer requests the return of his business by parcel or mail, that if must be done with tracking and insurance for valuables. The shipment will be made after the customer has paid the shipping costs.



knavery


The trickery is an offense characterized by the fact of consuming a paid good or service:


- By knowing themselves incapable of paying or by being deliberately resolved not to pay.
- While pretending to be willing to pay.

The trickery is punished with 6 months' imprisonment and a € 7,500 fine in addition to damages.




Acceptance of the rules and general conditions of sale


The hotel's internal regulations apply to all reservations. Any stay implies acceptance of the special conditions and internal rules of the hotel. Failure to comply with the above provisions results in the immediate termination of the contract. In non-compliance with the hotel's internal regulations, the customer will be asked to leave the hotel without being able to demand any refund.


READ THE INTERNAL REGULATIONS

READ OUR PRIVACY POLICY

IN THE EVENT OF THE CUSTOMER'S NON-COMPLIANCE WITH ONE OF THESE CONDITIONS, THE HOTELMAN WILL BE OBLIGED TO INVITE THE CUSTOMER TO LEAVE THE ESTABLISHMENT IN THE MOMENT, WITHOUT ANY INDEMNITY.